Become A University Sprinklers Service Assistant
Onsite training, competitive compensation, room for growth, time for friends and family.Why Work At University Sprinklers?
In our seasonal service assistant position, you will develop your maintenance skills mentoring under a senior technician, with potential for off season work in our install department.
Do you want to work with an established, reputable and growing company that pays its employees well? Does your ideal job present opportunities for advancement, personal and professional growth, a strong up-side earning potential, and flexible schedule that still leaves time for family, post-secondary studies, your favourite sports and other lifestyle pursuits?
Does this sound like you?
- You like spending time outdoors
- You are personable, professional, hard-working and driven
- You possess both a competitive spirit and a team mentality
- You have demonstrated perseverance and commitment
- You are looking to build a long term career in a service-driven environment
- You have a strong desire to learn and teach.
We are actively hiring Service Technician Assistants.
University Sprinklers is the largest irrigation and landscape lighting installation and service company in Canada. We have a dedicated team of over 100 employees, offering services to over 10,000 clients mostly in the Lower Mainland. Our head office is in Delta, but we offer service and installation from a network of over 55 decentralized service and installation vehicles.
A strong commitment to quality and customer service fuels continued annual growth.
Benefits of joining our service team include...
- A strong starting and training wage of $20-25 per hour for trainees
- an even stronger per hour wage of $26-28 per hour post-training
- senior technicians earn up to $40 per hour
- A well-defined career and income path
- In-house on-the-job training opportunities
- Continued industry-specific training and certifications (at our cost)
- Opportunities for Sales
- Dynamic and diverse locations and responsibilities
- Weekend, late night and early morning work schedules are available, but not mandated.
Your job duties:
- Service, repair & adjustment of irrigation and landscape lighting systems at between 5 and 15 sites per day
- Support technicians in servicing systems
- Complete repairs to systems as directed by your trainer
- Develop the skills needed to repair systems independently
- Professional and courteous interaction with new clients daily
- Management of existing accounts
- Adhering to appointment schedules
- Clear and strong communication with the office / schedulers
- A basic understanding of computers and applications
- An aptitude for practical field / trades work including physical labour, and a basic understanding of plumbing, electrical, landscaping / gardening.
- A professional and courteous representation at all times.
What are the specific qualifications needed to become a Service Technician Assistant?
- A clean driving record
- A clean criminal record check
- Grade 12 graduation
- Post-secondary schooling is an asset
- IIABC Certifications are a strong asset
- Service Assistants typically have at least one year of irrigation experience, or an aptitude for mechanical hands-on work
- Construction-related trade experience / qualifications are an asset
- You must have a desire to build a career in service and service-oriented sales
- Prior experience in a service-related industry is preferred
- Excellent oral and written communication skills are required
- We are looking for excellent presentation skills, and a high standard of professionalism and character
- You need a desire to learn and teach.
Check out our comprehensive benefits package:
- A strong per hour training wage of between $20-25 per hour (based on each applicant’s skill set)
- An even stronger per hour wage of $26-28 per hour once training is complete
- Senior service technicians earn up to $40/hour
- Paid overtime and stat holidays
- An annual $500.00 medical allowance to be spent at your discretion, once you have completed your training period
- MSP (BC Medical Services Plan) paid
- Company apparel
- Training and education for industry-specific certifications through industry associations like the IIABC
Service Assistant Role FAQs
How big is University Sprinklers?
University Sprinklers is the largest irrigation and landscape lighting installation and service company in Canada. We have a dedicated team of over 100 staff offering services to over 10,000 clients, mostly in the Lower Mainland. Our head office is in Delta, but we offer service and installation from a network of over 65 decentralized service and installation vehicles. We offer service from Whistler to Hope, the Sunshine Coast, and many of the Gulf Islands. We have also done work on a case-by-case basis throughout BC and Alberta and on Vancouver Island.
What does a typical day for a Service Technician look like?
You download your schedule for the day from our secure database, using a company-supplied smartphone or laptop- You travel from site to site according to your schedule, remaining mindful of appointments and the current time.
- You perform the required repairs / work at each appointment as indicated by the schedule, AND identify and offer upgrade opportunities to the client if possible. Either complete the scheduled work at that time, or complete part of it as your timing allows.
- Communicate your work done, parts used, necessity of a return visit, client concerns, and any other issues by entering this information into the company database, either on the road or at the end of each day.
What is the office environment like?
It’s very nice, but you will spend no time in our office!
Outdoor work is invigorating and ever-changing. From beautiful warm summer days, to crisp fall and spring mornings, and even rainy wet days, each day will bring a change of scene. In addition to changing weather, you will also switch up your view, location, and customers daily.
What are the specific qualifications needed to become a Service Technician Assistant?
- A clean driving record
- A clean criminal record check
- Grade 12 graduation
- Post-secondary schooling is an asset
- IIABC Certifications are a strong asset
- Service Assistants typically have at least one year of irrigation experience, or an aptitude for mechanical hands-on work
- Construction-related trade experience / qualifications are an asset
- You must have a desire to build a career in service and service-oriented sales
- Prior experience in a service-related industry is preferred
- Excellent oral and written communication skills are required
- We are looking for a sense of urgency, excellent presentation skills, and a high standard of professionalism and character
- You need a desire to learn and teach.
How long do people normally stay in the training role?
As long as necessary, but typically the training period lasts 2-12 weeks, depending on your prior experience.
How long do people normally stay in a service role?
We have Service Technicians currently with over 15 years in the same position with our company. We also have Service Technicians who have chosen to move on to sales installation quoting positions. We have a number of different opportunities for successful employees.
If I don’t want to stay in Service, what other roles are available to me?
Installation Sales & Installation Foreman positions are both available to suitable candidates who don’t wish to stay in Service.
Do you provide benefits?
After you have completed your training period, we offer a $500.00 per annum medical reimbursement program. Some of our employees use this to pay for private medical coverage. Others ask us to put it towards their dental bills. It’s your choice. We also pay for your MSP (BC Medical Services Plan). Also, we pay for all your industry-related training and certifications.
When does the training start?
We are looking for applicants that can commit to a start date of March 15. Training would begin immediately with a Senior Service Tech, and continue until you are a fully trained service Tech. This training period usually takes 2-12 weeks, depending on prior experience.
When is the service season?
The service season generally run from March 15 to November 30. There is a slow period in the winter, and from mid-July to late August. If there is sufficient work within the installation department, you can then choose to work in that capacity. Or you can choose to take this time off.
What support does University Sprinklers offer to make me successful?
We have the tools and equipment, either in your vehicle, or at the company headquarters in Delta, to complete any repairs or additions you are scheduled to perform.- We have a strong training program and mentorship program that will guide you from your first day.
- We have supportive office staff to help with back-end compliance and paperwork.
- We have additional labourers and trained foremen available to assist with large quoted additions.
- We have an internal database and CRM (Customer Relations Management) programs to control costs, profit, and your commissions.
- We have built up a solid network of suppliers who will offer you support and product-specific information.
- We have dedicated staff that have a long history in our industry who can offer advice about any type of quoted project you might price out, and who make themselves available to you 24-7.
Do I need technical experience to become a Service Technician Assistant?
No. However, technical experience and/or an understanding of basic mechanics and trades will shorten your training time.
How is the schedule created?
The schedule is built by your scheduler in the office, sometimes as far as 2 weeks in advance.
Can I ask for a day off, or time off?
Yes, as long as you ask before the schedule for that date has been created.
Who would I report to in the office?
You would work closely with and report to your Scheduler – this person creates your schedule, and communicates directly with clients. You would report indirectly to the HR / Training Manager, and to the Service Manager.
Does the position require travel outside the local area?
No. However, a few caveats apply. During the training process, you may be required to work with a Service Tech in an area requiring a significant commute (but still within the Lower Mainland). Once you have completed your training and are operating as a full Service Tech, we make every effort to assign your service area close to your home, to minimize your travel time and maximize vehicle efficiency.
Can I relocate my work area if I move?
Yes, you can. There are some limitations, but we would make every effort to adjust and minimize your commute.
Is travel time paid for?
Travel time from your home to the first site is not paid for. Travel time from your last site to your home is not paid for. Travel time between sites during the day is not paid for. However, there are accommodations made within your scheduling and compensation to accommodate your travel time, in effect paying your time from the moment you reach your first site, to the moment you leave your last site. You are compensated in a fashion that is very closely tied with a piecework model.
What do I need to supply?
Bring common sense, a good attitude, and a desire to learn. You must be able to pick up new skills quickly and efficiently. You must have a desire to do things properly. You must be able to work hard. It is common for Service Techs working at the correct pace to sweat during the day, and be dirty by the end of the day. You must be punctual.
And you need steel-toe boots.
Are you a publicly held company?
No, we are a wholly owned private company owned by one person.
Join Our Growing Team. Apply Today!
